Not a bad philosophy to have given our insane schedules.
But sometimes, we're forced to give in. Our first plan of attack? The dreaded customer service line, which means being put on hold forever to talk to a real person (if we're even that lucky).
Make Life Easier: Consider downloading the free FastCustomer app (http://www.fastcustomer.com).
It works like this: search for a company, enter your phone number, indicate that you’d like to talk to a customer service rep, and then do other things while waiting for a call back. We tried this with American Express and were quite thrilled to get a response within five minutes.
Yep, a real human connection without being put on hold.